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Help - Basics - General

What follows are frequently asked questions about digital materials and the Jiggerbug web site. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions.

• What kinds of materials can I check out from this website?
• What is an OverDrive Audio Book?
• What software do I need?
• How do I get to my titles after I've downloaded them?
• I cannot find the title I downloaded. Can I download it again?
• What happens to the title I downloaded once I've finished with it?
• Can I use the materials I check out from this site on multiple machines?
• What is an enhanced title?
• How do I know if a title is enhanced?
• I'm interested in an enhanced title but I really only want one of the files. Do I have to download both?
• I'm thinking about checking out an enhanced title. Will it count as one or two checkouts?
• How am I to know the format of the supplemental file that comes with my enhanced title? How will I know what software I need to use it?

What kinds of materials can I check out from this website?

We are pleased to offer the following types of materials for checkout and download from this website:

• Digital WMA Audiobooks in the OverDrive Media Console™ format

To download free software for your preferred format, and to review system requirements and instructions for download, click below:

• OverDrive Media Console version 1.0 (or later) -- Required for listening to OverDrive Audio Books.

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What is an OverDrive Audio Book?

An OverDrive Audio Book title is a digitally-protected audiobook that has been optimized for download. OverDrive Audio Book titles are built using the Microsoft® Windows Media Audio format, which greatly enhances the sound quality for desktop listening, play of CD copies (when allowed by the publisher), and portable device use.

To read more about free digital audiobook software, click on the link below:

• OverDrive Media Console

To review system requirements and instructions for download, click on the link below:

• OverDrive Media Console

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What software do I need?

In order to borrow and use a specific format of digital media, you must download and install the proper software.

OverDrive Media Console (for OverDrive Audio Books) is available for desktop and laptop computers with Microsoft Windows operating systems. Click here for more information on this software.

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How do I get to my titles after I've downloaded them?

Access downloaded titles as follows:

OverDrive Media Console automatically saves a copy of the audiobook to your computer.  To play an audiobook, open OverDrive Media Console and double-click the desired title in the 'Media Library'.

Note that if you've misplaced your copy of a downloaded title, Jiggerbug Digital Audiobook Library maintains a history of borrowed digital materials called 'My Download Queue'. During the lending period, most digital materials can be re-downloaded from the My Download Queue feature by clicking on the 'My Download Queue' link in the My Account section.

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I cannot find the title I downloaded. Can I download it again?

If you've misplaced your copy of a downloaded title, Jiggerbug Digital Audiobook Library maintains a history of borrowed digital materials called 'My Download Queue'. During the lending period, you can re-download from the My Download Queue feature by clicking on the 'My Download Queue' link in the My Account section. To reach the My Account section, click the 'My Account' link and enter the required login information.

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What happens to the title I downloaded once I've finished with it?

Downloaded files remain on your computer (even after they have expired) until you manually delete them. Please review these instructions for deleting expired files:

To delete an expired audiobook file...

1. Open OverDrive Media Console.
2. Locate the audiobook you wish to delete in the 'Media Library'. Single-click on the title to select it, then click the 'Delete' button.

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Can I use the materials I check out from this site on multiple machines?

If you are using OverDrive Media...

OverDrive Audio Books can be downloaded to multiple computers, transferred to supported portable devices, and burned to CD (when allowed by the publisher).

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What is an enhanced title?

Enhanced titles are accompanied by supplemental material provided by the publisher. Once you have checked out an enhanced title, you will be able to download the title as well as the supplemental material. Note that an enhanced title only counts as a single checkout.

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How do I know if a title is enhanced?

Enhanced titles will be clearly labeled with the designation '[ENHANCED]'.

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I'm interested in an enhanced title but I really only want one of the files. Do I have to download both?

No. You need only download the file in which you are interested.

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I'm thinking about checking out an enhanced title. Will it count as one or two checkouts?

An enhanced title counts as a single checkout.

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How am I to know the format of the supplemental file that comes with my enhanced title? How will I know what software I need to use it?

The file format of the supplemental file is indicated at the title details page (click the link '[ENHANCED]'). Additionally, the file format is recapped on the My Download Queue page. At the My Download Queue page, you'll also find a link to the download instructions for the software required to use the supplemental file.

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